At our online store, we take pride in delivering your carefully curated fashion selections with efficiency and care. Whether you're updating your wardrobe with statement pieces or everyday essentials, our team ensures your order is processed swiftly and packaged securely. All items undergo quality checks before dispatch, and we partner with reliable carriers to maintain consistent service standards.
Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak seasons or promotional events, processing may take slightly longer, but we’ll always notify you via email if delays occur. Our logistics network is optimized for apparel and accessories, ensuring your items arrive in pristine condition.
Delivery timelines vary based on your location and selected shipping method. After processing, domestic shipments usually reach customers within 3-7 business days. International deliveries may require 10-20 business days, depending on customs clearance.
Note that transit times are estimates provided by carriers and aren’t guaranteed. Weather events, customs inspections, or carrier backlogs may occasionally extend delivery windows. For time-sensitive purchases, consider placing orders well in advance.
We offer the following shipping options:
Shipping fees are automatically calculated at checkout based on order weight and destination. Promotional free shipping applies to eligible orders only and may exclude oversized items.
We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. At checkout, enter your address to confirm service availability. Some remote locations or restricted areas may incur additional fees or be excluded from delivery.
Due to evolving trade regulations, we temporarily cannot ship to certain territories. If your country isn’t listed during checkout, please contact [email protected] for potential alternatives.
Once your order ships, you’ll receive a confirmation email with a tracking number and carrier link. Most tracking updates appear within 24-48 hours after dispatch. For real-time status, use the carrier’s website or our Order Tracker.
If tracking information hasn’t updated after 3 business days, check your spam folder or contact us with your order number (e.g., #EUWS12345) for assistance.
While rare, delays or lost packages can occur. If your shipment exceeds the estimated delivery window:
We’ll coordinate with carriers to locate your package or initiate a replacement/refund per our Refund Policy. Claims typically require 10-15 business days for investigation.
International orders may be subject to customs fees, taxes, or import duties determined by your country’s regulations. These charges are the customer’s responsibility and aren’t included in our pricing. Fees vary by destination and item value—check with your local customs office for estimates.
To avoid surprises, we declare the full order value on customs forms without undervaluation. Refused shipments due to unpaid duties will be processed per our return policy, with original shipping costs non-refundable.
